Returns and Refunds

Changing your mind

If you buy goods from AM SmartShops online, you can usually cancel your order without giving a reason within 14 days after the day you receive the goods. If your order arrives in separate deliveries, the period starts after you receive the last item.

To cancel, email info@amsmartshops.com with your order number and a clear statement that you wish to cancel. You then have 14 days from telling us to send the goods back. We will provide return instructions, but you do not need to wait for our reply before exercising your right to cancel.

You are responsible for the direct cost of returning goods when you change your mind, unless we have agreed otherwise. Please package returns securely and keep proof of postage. You may inspect goods as you would in a shop, but we may make a lawful deduction from your refund if handling beyond that reduces their value.

We will refund the price paid for the returned goods. If you cancel your entire order, we will also refund the cost of our least expensive standard delivery option. We do not refund any additional amount paid for an upgraded delivery service.

We will issue the refund within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. We will use your original payment method unless you expressly agree otherwise.

Items excluded from change-of-mind returns

The legal right to cancel does not apply to certain goods. This includes sealed goods that are unsuitable for return for health protection or hygiene reasons if the seal has been broken after delivery, and other goods excluded by law. An exclusion applies only where the legal conditions for it are met.

These exclusions do not affect your rights if goods are faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect goods

Please email info@amsmartshops.com with your order number and details of the issue so we can help resolve it. You do not have to report a problem within 48 hours to retain your legal rights.

Goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances and when the problem arises, you may be entitled to a refund, repair or replacement under the Consumer Rights Act 2015. Where the law requires goods to be returned because they are faulty or misdescribed, we will cover reasonable return costs.

Nothing in this policy limits your statutory rights.